Full Commercial Warranty

Cardio Warranty

T7xe/T7x/T5x Treadmill T3xe/T3x Treadmill T1xe/T1x Treadmill Rower
Frame 7 Years 7 Years 5 Years
Drive Motor Lifetime 7 Years 5 Years
Parts 3 Years CAP 3 Years CAP 3 Years CAP 2 years
Labor 3 Years CAP 3 Years CAP 3 Years CAP
A7xe/A7x/A5x/ A3x Ascent E7xe/E7xc/ E5xc/E3xc E1x Elliptical Matrix Digital TV
Frame 7 Years 7 Years 5 Years
JID Hybrid Generator 5 Years 5 Years 5 Years
Parts 3 Years CAP 3 Years CAP 3 Years CAP 1 year
Labor 3 Years CAP 3 Years CAP 3 Years CAP 1 year
S7xe/S7x/S5x/S3x Stepper H7xe/H7x/H5x H3x Hybrid U1x Upright Krankcycle B y Matrix
Frame 7 Years 7 Years 7 Years 5 Years
JID Hybrid Generator 5 Years 5 Years 5 Years
Parts 3 Years CAP 3 Years CAP 3 Years CAP 2 years
Labor 3 Years CAP 3 Years CAP 3 Years CAP 90 days
Wearable Items 90 days
U7xe/U7x/U5x/ U3x Upright R7xe/R7x/ R5x/R3x R1x Recumbent Entertainment
Frame 7 Years 7 Years 7 Years
JID Hybrid Generator 5 Years 5 Years 5 Years
Parts 3 Years CAP 3 Years CAP 3 Years CAP
Labor 3 Years CAP 3 Years CAP 3 Years CAP 90 days
Screens 1 year
Power Supplies 1 year
Stands 1 year
Headphones 90 days
Audio Jacks 90 days

Livestrong S Series/E Series Indoor Cycle Warranty

Frame construction, breakage, welding, seat and handlebar slider 10 years
Handlebar and saddle assembly, brake system (excluding brake pad), adjustment knobs, cranks, belt drive system, bottom bracket assembly, flywheel hubs assembly, powder coating 3 years
Pedals, insert sleeves for handle bar and saddle post, leveling feet 2 years
Saddle 1 year
***Pedal straps, brake pads, pedal binding system and water bottle holder not covered under warranty.

MyRide

Metal Wave Stand 5 years
Monitor Bezel, IPod Basket, Internal Monitor Cable Routing, External Cable Connection Terminals 2 years
Mini PC, Monitor, Internal Power Supply Unit 1 year
***Audio and IPod Extension Cables are considered wear items excluded from warranty.

Strength Warranty

G7/G3 Strength G1 Strength
Frame (Not coatings) 10 years 10 years
Structural Parts 10 years 10 years
Weight Stacks 5 years
Pulleys 5 years
Pivot Bearings 5 years
Other items not specified 3 years
Labor 3 years
Upholstery/Cables/Springs/Grips 1 year
Accessories 6 months
Parts 1 year
Labor (excluding upholstery/cables/grips) 1 year
Upholstery/Grips/Springs 90 days
  • *T1xe/T1x Treadmill are not covered under the Matrix Fitness Full Commercial Warranty. Only Limited Use Warranty applies.
  • **Frame is defined as the welded metal base of the unit and does not include removable parts.